Appeals from requests for payment | Online Passenger Service

Call us for more informations phone 71 321 72 71 phone 71 321 72 70

Appeals from requests for payment

The inspector issues a request for payment that covers both the fare and an additional fee, when he/she finds out that the passenger does not have the following: 

  • a valid ticket
  • another document that authorises the passenger’s travel by municipal transport
  • a document that confirms the passenger’s entitlement to a discount or concession

Requests for payment/warrants for payment should be paid in the main cash window on the MPK premises in Wrocław, ul. B. Prusa 75-79, the Passenger Service Office building, room 1. The Passenger Service Office is open from Monday to Thursday from 08.00 to 18.00, and on Friday from 08.00-16.00.

Our HELPLINE is available to you from Monday to Friday from 07:00 to 21:00 on numbers 71 321 72 71 and 71 321 72 70 and 71 325 08 89

MPK cash window is open from Monday to Thursday from 08.00 to 18.00, and on Friday from 08.00 to 16.00.

NOTE! If you wish to pay by money transfer

Our inspectors issue a fine document by means of a mobile device or by filling in a paper form.

The passengers who have been given a request for payment in a new format (an individual printout from a mobile device) and wish to pay by money transfer shall effect the payment into an individual bank account number given on the request. Whereas requests for payment issued in paper form before 08.08.2012 shall be paid into the MPK bank account at Bank Zachodni WBK S.A.

67 1500 1155 1211 5006 6291 0000

The number of the request for payment should be quoted on the transfer.

The Passenger Service Office can receive fine remittance, payment by instalments or deferred payment documents in writing only.

Download link: Request for cancellation of payment

Download link: Request for fine remittance/payment by instalments

The documents must contain the following:

  • A request (signed personally by the applicant) for payment cancellation, remittance, instalment plan or postponement; the number and date of issue of the request for payment should be quoted,
  • If a request for setting up an instalment plan is submitted, documents confirming such a need should be attached,
  • The request for payment, a photocopy and the original to confirm conformity,
  • A photocopy of URBANCARD (two sides), with the card number being clearly visible – and the original to confirm conformity,
  • The single ticket (the original),
  • Other documents the applicant wishes to submit,
  • Download link: Statement of Means

If the passenger is represented by an attorney, this document must be signed personally by the passenger, and the attorney’s full name, address and PESEL [Personal Identity] number should be given.

The submission of an appeal does not suspend the payment date referred to in par 2 of the Information for the Passenger given on the reverse of the request for payment.

REQUESTS FOR REMITTANCE / CANCELLATION / INSTALLMENT PLAN RECEIVED BY ELECTRONIC MEANS WILL NOT BE PROCESSED! THE PASSENGERS WHO SUBMIT THEIR REQUESTS IN SUCH A FORM WILL BE INFORMED OF THE NEED TO SUMBIT A LETTER SIGNED BY THEMSELVES PERSONALLY.

A handling fee of PLN 12 is collected in the situation when an additional fee had been imposed through the reason(s) on the passenger’s part, but the offered clarifications formed the grounds for cancellation.

If the payment is not made, the case will be brought to court and may be reported to the National Debt Register.

We would like to inform you that no information about the sum of debt, debt collection stages or enforced debt collection is given by the Passenger Service Office by phone. The information of this type can be obtained directly in the Passenger Service Office exclusively by the debtor either during his/her personal visit, on presenting his/her identity card, or by a person who holds a notarised power of attorney to represent the debtor, or in writing.


If the debt is not paid by the time limit given in the request for payment, statutory interest for delay will be charged per every day of delay, and MPK Wrocław, acting on behalf of the Municipality of Wrocław, will bring the case to court. For the debtor this means an increase in the debt, as the cost of the court proceedings will be added.

On reception of a final and legally binding decision and the debtor’s failure to pay the debts indicated in the decision, MPK Wrocław will hand over the case to the bailiff, which in consequence means a further increase in the sum of debt, as the cost of the enforcement proceedings will be added to it.

Moreover, MPK Wrocław may pass the data on the debtor and his/her debt to the National Debt Register (KRD) under the agreement it has concluded with KRD BIG S.A.

We would like to inform you that no information about the sum of debt, debt collection stages, enforced debt collection, etc. is given by the Debt Collection and Insurance Department by phone. The information of this type can be obtained directly in the Debt Collection and Insurance Department exclusively by the debtor either during his/her personal visit, on presenting his/her identity card, or by a person who holds a notarised power of attorney to represent the debtor, or in writing.

You can contact the Debt Collection and Insurance Department by phone on (71) 325-08-87, 325-08-36.